Let us know if there are questions / concerns we are not addressing in the FAQ so we can update the information accordingly
Frequently asked questions
Why do we need to Pre-Order?
As a startup we are not sure of how much product to have in inventory. We will work to having available stock at all times.
Until we are able to hit that milestone, we will be making SIP in small batches.
When one batch is sold out, then we will create a new batch.
Why does SIP take a long time to dissolve?
SIP keeps the ingredients simple. By not using any additional ingredients such as “anti-caking” agents, SIP can take longer to dissolve.
We have found that the colder the water is, the longer it takes for SIP to dissolve.
Can I see Fruit Floating when I add SIP?
Yes! We use real fruit. When you pour a packet of SIP into your water, you will most likely see little fruit particles floating around!
What is the Shelf Life for SIP?
Although we have not run any tests for shelf life. The ingredients we use for SIP have a shelf life between 2-3 years.
Our fruit alone has a shelf life of 30 months!
We do not do anything to the individual ingredients other than mix them.
We estimate a shelf-life of at least 2 years.
*Please note that is not the standard we want for SIP and we are working to provide specific expiration dates that have been tested*
Where is the FRUIT used in SIP from?
India. We are working directly with the manufacturer to ensure the highest quality of product without any additional additives.
Can I leave my SIP drink sitting out over night?
Leaving your SIP drink after it is mixed sitting outside overnight is not recommended.
Even if you put you SIP drink in the refrigerator after mixing it, you may notice a different taste the following day.
Imagine if you took a bit of a piece of fruit and left that fruit on the counter all day - what would happen to the fruit?
SIP is made with REAL fruit and we have found there is a level of "freshness" associated with consuming the product immediately vs. leaving it sit for extended periods of time.
Why does it look like there is carbonation?
The combination of Citric Acid and Stevia create the carbonation/bubbles you see when you mix the drink.
Does SIP have electrolytes?
The current SIP drink packets are simply for flavor. SIP does NOT have any electrolytes at this time.
That said, SIP has already created an electrolyte mix that you can put with the "base" drink mix flavor and fuel your day.
Although we are not launching SIP with the electrolyte option, we are planning on making it available soon.
What is the return policy?
We will not accept any returns. If there are issues with the product, we will asks specifics regarding your concerns and upon review will refund your purchase and you can keep the remaining product if the concern is validated.
When will I get my order?
We will work quickly to ship your order as soon as possible.
At this time we are not carrying a lot of inventory. As we continue through our launch, there is a chance that when you place an order, we will have to custom make a new batch of that flavor/product.
We will do our best to inform you of shipping times.
Where are your products manufactured?
Our product is manufactured in the United States in Illinois.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.